Privacy Policy — Winburg

Last updated: 29 September 2025

Welcome to Winburg (the "Company", "we", "our", or "us"). Your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://winburg.in (the "Website") or interact with our services.

1. Information We Collect

We collect information that helps us provide and improve our services, communicate with you, and process orders:

• Personal Information: name, email address, phone number, billing/shipping address, and other information you provide when creating an account, placing an order, or contacting us.
• Account & Order Data: order history, payment transaction reference (we do not store full card details), delivery instructions, and preferences.
• Device & Usage Data: IP address, browser type, pages visited, referring/exit pages, and other analytics collected automatically.
• Marketing Data: newsletter subscription preferences and communications history (only if you opt in).
• Cookies & Similar Technologies: cookies, local storage, and pixels used to enhance your experience and measure site performance.

2. How We Use Your Information

We use the information for purposes including:

• Processing and fulfilling orders, and communicating order status.
• Providing customer support and responding to inquiries.
• Improving, personalizing, and optimizing the Website and our services.
• Sending transactional messages (order confirmations, shipping updates) and, if you opt in, promotional emails.
• Detecting and preventing fraud or other security issues.
• Complying with legal obligations.

3. Legal Basis for Processing (Where Applicable)

To the extent laws such as the GDPR apply to you, we process your personal data on the basis of:

• Performance of a contract (e.g., to fulfill orders).
• Consent (e.g., marketing emails when you opt in).
• Legitimate interests (e.g., improving our website, preventing fraud) balanced against your rights.

For users in India, we follow applicable provisions under the Information Technology Act, rules, and other relevant laws.

4. Cookies & Tracking

We use cookies and similar technologies to operate the Website, remember your preferences, and analyze usage. You can manage cookie preferences through your browser settings or any cookie banner presented on the site. Disabling certain cookies may affect site functionality.

5. Sharing & Disclosure

We may share your information with:

• Service Providers: payment processors, delivery partners, hosting and analytics providers who help operate our business.
• Legal & Safety: when required by law, to protect rights, or to respond to lawful requests by public authorities.
• Business Transfers: in connection with a merger, acquisition, or sale of assets (we will notify users if ownership changes).

We do not sell your personal data to third parties for their marketing purposes.

6. Third-Party Links & Integrations

The Website may contain links or integrations to third-party sites (payment gateways, social media, etc.). These services have their own privacy policies — we are not responsible for their content or practices. Please review third-party policies before providing personal information.

7. Payment & Security

Payments on our Website are processed through trusted payment gateways. We do not store full credit/debit card numbers on our servers. While we take reasonable technical and organizational measures to protect your data, no method of transmission or storage is 100% secure. If you suspect misuse of your data, contact us immediately.

8. Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the type of data and business needs.

9. Your Rights

Depending on where you live, you may have certain rights regarding your data, including:

• Access, correction, or deletion of your personal information.
• Portability of data in a commonly used format.
• The right to restrict or object to certain processing.
• The right to withdraw consent where processing is based on consent.

To exercise any of these rights or to make a privacy-related request, please contact us (see contact details below). We will respond as required by applicable law.

10. Children

Our Website and products are intended for adults of legal drinking age. We do not knowingly collect personal information from minors. If you believe a minor has provided information to us, please contact us so we can remove it.

11. International Transfers

Your information may be processed or stored in India or in other countries where our service providers operate. When transferring data internationally, we will take steps to ensure appropriate safeguards are in place as required by law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new "Last updated" date. Significant changes may be communicated via email or a prominent notice on the Website.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or our data practices, contact us at:

• Address: G 110 Ground Floor, Sec 63 Noida UP - 201301
• Email: [email protected]
• Phone: +1-800-000-0000